988 Calls, Texts, and Chats Continue to Increase Two Years after Launch


July 30, 2024

Advance your Careers and Strengthen Staff Retention with the New Jersey Mental Health Institute (NJMHI) Leadership Academy for Behavioral Healthcare Professionals!

Future Leaders: Gain the Knowledge, Skills and Guidance you Need to Succeed in your Career Advancement!

  • Each of you will be matched with a mentor from the behavioral healthcare field and a coach from another industry to benefit from their diverse expertise, perspectives and experiences!
  • You will have monthly sessions, either in person or virtual, with your coaches and mentors!
  • Plus, the New Jersey Mental Health Institute will host additional presentations to further enhance the value of your Academy experience and expand your future career potential!

Executives: Your Staff, Organizations and the Entire Behavioral Healthcare System Will Gain Tremendous Benefit!

  • Reinforce staff retention and your organization's long-term sustainability!
  • Apply to serve as mentors and encourage your staff to participate as mentees! (Details for mentees are farther below.)

Also encourage colleagues in other industries to apply to serve as coaches!

Hear what previous Mentors and Mentees have said about the program:

  • "Being a leader or manager requires a lot of a person. We need to make sure that people have the right tools, support and mindset to take on the responsibility successfully. And that's what this program is designed to do . . . As a coach for the NJMHI Leadership Academy, I see how this investment in managers - our future leaders - is already resulting in more leadership confidence and skill. The program is well-rounded and structured for maximum impact." - Anne E. Collier, MPP, JD, PCC, Leadership Academy Coach, CEO, Arudia.Click here to watch a video in which Anne shares additional details about the value of this program and her mentees' successes, as well as the value of serving as a coach.

  • "When I started this program, I was struggling as a leader, especially being a supervisor of people who were my peers. My mentor and coach were very supportive and provided me with guidance and lots of encouragement to be a better leader and improve my staff." - Marinell Brzostowski, 2022-2023 Leadership Academy Mentee.

  • "The Leadership Academy is providing experiences and insights to build leaders of the future for New Jersey's behavioral health system. Participants in the program are leaders or aspiring leaders with great skills, character and commitment; leaders who can turn challenges into opportunities; leaders who are confident in their ability to do the right thing at the right time for the greater good . . . The Leadership Academy is a valuable tool in our toolbox for improving behavioral health care for New Jersey residents." - Kendria McWilliams, MBA, Leadership Academy Mentor, Chair, NJMHI Board of Trustees, CEO, Maryville Addiction Treatment Center. Click here to watch a video in which Kendria shares additional details about the value of this program

This is a highly impactful, cost-effective investment to make not only in staff members' professional development, but also in your organizations and the individuals you serve!

Apply to participate in the third cohort that will begin in September. Click here for all program details and applications.

988 Calls, Texts, and Chats Continue to Increase Two Years after Launch

A new analysis from KFF has examined the latest data on the usage of the 988 National Suicide and Crisis Hotline since its launch in July 2022. As shared by KFF, since the launch, 988 has received 10.8 million combined calls, texts, and chats.

The KFF analysis of federal data shows that in May 2024, monthly 988 contacts exceeded 500,000, an increase of about 33% from a year ago, and an 80% increase since May 2022.

Key takeaways from this KFF analysis include

  • Since the launch in July 2022, 988 has received 10.8 million calls, texts, and chats. In May 2024, monthly contacts exceeded half a million, up about one-third from a year ago and 80% since May 2022. Despite increased demand for 988 services, national answer rates improved and wait times decreased, though some gains slipped in the second year.
  • State-level call volume and in-state answer rates vary widely across states. Monthly call volume increased in all states-ranging from 25% to 185% since launch - and the most recent in-state answer rates ranged from 64% to 97% in May 2024.
  • Ten states have added telecom fees to provide more sustainable funding for local 988 crisis call centers, which may help centers keep up with the rising call volumes.
  • Developments in 988 policy and crisis service policy include potential changes in 988 routing (georouting), continued expansion of mobile crisis and short-term crisis stabilization facilities, enhanced technology and infrastructure to connect 988 with other crisis and emergency services, and growth of specialized services for certain populations.
  • 988 metrics are available online through Lifeline, though these data tend to be somewhat limited. Some states are using dashboards to provide additional data that may help to inform efforts to address suicide rates in their states.

Additionally, Carelon, which manages crisis call centers in nine states, including New Jersey, published a blog detailing the work their crisis counselors do.

Click here to access the KFF analysis and for more information.

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